Ordering Information
Have questions or ready to place an order? Please contact us or find your local sales representative for specific product and service information or assistance.
Terms of Sale
Prices
Prices are subject to change without notice. Please call us to confirm pricing before ordering. All prices are F.O.B. shipping point, unless otherwise stated.
Minimum Order
There is a $50 order minimum. Any order below this is subject to a minimum order charge. Please note that amounts can vary depending on the Manufacturer Drop Shipment Policies.
Handling Fee
Handling fee of $7.95, subject to change
Terms
Net 30 days with approved credit
Credit Policy
Credit will be extended only with an approved credit application. New accounts without prior credit approval can order using a credit card, request C.O.D., or purchase on a cash-before-order basis. We accept all major credit cards. Custom orders cannot be canceled and may require a deposit. All past due invoices will carry a service charge of 1.5% per month (18%) per annum. A past-due account may be referred to an outside agency for collection, in which case the debtor will be required to pay all costs of collection plus reasonable attorney’s fees.
Taxes
All purchases are subject to sales tax according to state and local tax laws. The customer is responsible for any applicable sales tax.
Shipping & Shipping Claims
Orders are shipped via the best possible carrier. Air freight or other special handling for rush shipments is available on request.
If any merchandise is damaged or lost in transit, the purchaser must file a claim with UPS or the common carrier. Claims must be filed within the time limit specified and according to the regulation allowed by the carriers.
Returned Goods
Merchandise returned for credit must be mailed with a Returned Goods Authorization (RGA) number. The number must be clearly marked on the outside of the package. You will be given a number and a return destination when you call us to arrange a return. All merchandise must be returned freight prepaid. Merchandise without an authorization number or returned to the wrong location will be refused. Authorized returns must be in original condition and are subject to a 25% restocking fee. A higher fee may be imposed on products where the suppliers restocking fee is greater. Customer ordered merchandise is non-returnable. All returns must be made within 30 days of the invoice date.